FeaturedAmazing Business RadioTransactional VS Emotional Customer Loyalty Featuring Mark Ross-SmithHow Brands Can Find a Balance Between Incentives and Emotional Connection Shep Hyken interviews Mark Ross-Smith a.k.a Mr. Loyalty and the CEO and Co-Founder of Loyalty Data Co, the parent company of StatusMatch.com. He talks about the roles of transactional and emotional…Play episode →All Mark Ross Smith podcast appearances
First CustomersHow did Mark Ross Smith revolutionize the airline industry's rewards programs with Status Match?Play episode →
Spark PlugMark Ross-SmithPlay episode →
Talking with the ExpertsEP468 Mark Ross Smith - Innovation in the Travel IndustryPlay episode →
Geobreeze TravelEpisode 129: The Future of Status Matching with Mark Ross-SmithPlay episode →
Flying Smarter: Air Travel ExplainedA Look at Loyalty Programs with Mark Ross-SmithPlay episode →
Airplane Geeks PodcastStatus MatchPlay episode →
Hospitality Property SchoolInterview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331Play episode →
A SEAT at THE TABLE: Conversations with Today's Top Industry LeadersWhat You Might Not Know About Airline Loyalty ProgramsPlay episode →
Drop The Mic with Jason HuntAre airline loyalty businesses worth more than the airline itself with Mark Ross-SmithPlay episode →
Travel Market LifeInterview with Mark Ross SmithPlay episode →
TRAVEL redefinedThe Future of Airline Loyalty Programs with Mark Ross-SmithPlay episode →
Airlines Confidential PodcastMark Ross-Smith, CEO & Co-Founder, StatusMatchPlay episode →
Business Class: The Global Tourism Leadership ConversationLeveraging Airline Loyalty With Mark Ross-Smith, Status-MatchPlay episode →
OUTdriveConnecting with People Through LoyaltyPlay episode →
WVU Marketing Communications TodayCan the Travel and Hospitality Industry Get Out of its Own Way?Play episode →
Science of CXMark Ross-Smith: Loyalty Programs as a way of Wowing your CustomersPlay episode →
AviapreneursMr. Mark Ross Smith at AVIAPRENEURSPlay episode →
REALLY Know Your CustomerSeason #1, Episode #55: Building Loyalty In Micro-Moments With Your Customers With Mark Ross-SmithPlay episode →
The Founder FilesA successful exit, and then what? - Mark Ross-Smith, Status MatchPlay episode →
Office Hours with David MeltzerOffice Hours #423Play episode →
MarTech Podcast // Marketing + Technology = Business GrowthGolden Loyalty Metrics -- Mark Ross-Smith // StatusMatchPlay episode →
No Tourists Allowed - An Insider's Guide to TravelAll About Points & Miles! Frequent Traveler programs unraveled with expert Mark Ross-Smith, CEO of Status Match. Plus, Egypt & Jordan, the best trip steals of the week, and more travel hacks and insider secrets.Play episode →
Focus On Customer ExperienceFlying Beyond First Class with Mark Ross-SmithPlay episode →
CX PassportThe one with the burgers, the mojitos and the airline loyalty - Mark Ross-Smith E78Play episode →
Let's Talk LoyaltyAirline Loyalty Programs - their Role, Positioning and Potential for Even Greater ProfitsPlay episode →
BFM :: Raise Your GameWHAT DO AIRLINES REALLY NEED FOR RECOVERY?Play episode →
XL Podcast by Graham BrownXL28: MARK ROSS-SMITH - Loyalty: How Airlines and Banks Win and Lose Their Most Valuable CustomersPlay episode →Mark Ross Smith video appearances
VideoPhocusWire Pulse: Loyalty For The Long Haul - Mark Ross-Smith of Loyalty Data CoWatch video →
VideoMark Ross-Smith - Loyalty: How Airlines and Banks Win and Lose Their Most Valuable CustomersWatch video →
VideoEpisode 8 - Loyalty Leader Insights "What can airlines do with loyalty data?”Watch video →
VideoMr. Mark Ross Smith in Episode 44th | AVIAPRENEURSWatch video →
VideoAirline Loyalty Program | Annex Cloud talks with Mark Ross Smith of Loyalty Data CoWatch video →Book Mark Ross Smith for your show
28+ podcast & stage appearances. Remote or in studio, broadcast-grade audio.