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Mark Ross Smith

Mark Ross Smith

Award Winning Loyalty Data Thought Leader

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Mark Ross Smith Podcast Episodes

The Founder Files

The Founder Files

A successful exit, and then what? - Mark Ross-Smith, Status Match

November 13, 2022

About this episode

You had this million-dollar idea. You built a business out of it and turned it into a success story. Now a listed company offers to buy you out for a lot of money.

You’ve achieved what many startup founders set as a goal, now what? What happens after your so-called entrepreneurial successful exit? What are your next milestones to reach then, as an entrepreneur and as a human being?

Mark Ross-Smith, CEO and Co-founder of Status Match, reflects on his non-linear journey that led him to be the serial entrepreneur he is now. He’ll tell you all he knows about how to plan the exit of your business.

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Mark Ross Smith Podcast Episodes

Amazing Business Radio

Transactional VS Emotional Customer Loyalty Featuring Mark Ross-Smith

Amazing Business Radio

May 2023

First Customers

How did Mark Ross Smith revolutionize the airline industry's rewards programs with Status Match?

First Customers

May 2023

Spark Plug

Mark Ross-Smith

Spark Plug

Apr 2023

Talking with the Experts

2023 EP468 Mark Ross Smith - Innovation in the Travel Industry

Talking with the Experts

Apr 2023

Geobreeze Travel

Episode 129: The Future of Status Matching with Mark Ross-Smith

Geobreeze Travel

Apr 2023

Flying Smarter: Air Travel Explained

32 - A Look at Loyalty Programs with Mark Ross-Smith

Flying Smarter: Air Travel Explained

Mar 2023

Airplane Geeks Podcast

Status Match

Airplane Geeks Podcast

Mar 2023

Hospitality Property School

Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331

Hospitality Property School

Feb 2023

A SEAT at THE TABLE: Conversations with Today's Top Industry Leaders

What You Might Not Know About Airline Loyalty Programs

A SEAT at THE TABLE: Conversations with Today's Top Industry Leaders

Feb 2023

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Latest video

Mr. Mark Ross Smith in Episode 44th | AVIAPRENEURS

Mr. Mark Ross Smith in Episode 44th | AVIAPRENEURS

Latest episodes

Amazing Business Radio

Transactional VS Emotional Customer Loyalty Featuring Mark Ross-Smith

Amazing Business Radio

First Customers

How did Mark Ross Smith revolutionize the airline industry's rewards programs with Status Match?

First Customers

Spark Plug

Mark Ross-Smith

Spark Plug

View all episodes →

Key topics

Disruptive Trends in Loyalty: Innovating to Drive Customer Engagement

The airline loyalty status is held by the most valuable global travelers, who represent 30-40% of airline revenue. Mark Ross-Smith and his company, Loyalty Data Co, have demonstrated their expertise in this area by delivering thousands of high-value travelers to Canada in 2021/2022 through their platform, Status Match.com, in conjunction with Destination Canada and Air Canada.

Delivering Increased Revenue through Loyalty Programs

A study by the Hotel Loyalty Report found that hotels with loyalty programs had an average occupancy rate of 75%, while those without programs had an average occupancy rate of 68%. This suggests that loyalty programs can help hotels fill more rooms and generate more revenue.

The Status Cliff - Understanding and Managing the Looming Threat to Loyalty Managers

The status cliff refers to the loss of status, benefits, and rewards that frequent travelers face when their loyalty program changes, merges, or is discontinued.

View all topics →