Focus On Customer Experience

Flying Beyond First Class with Mark Ross-Smith

Mark Ross Smith · September 20, 2022

Entrepreneur · Leadershipin

Interview with Mark Ross Smith

Flying Beyond First Class with Mark Ross-Smith — Mark Ross Smith

Podcast: Focus On Customer Experience

September 20, 2022

The first half of my career, I invested in social media and customer loyalty in the telecommunications industry. With my co-founders, we developed, built, managed, and eventually sold the largest Australian owned social network. We achieved that over 7 years, 800,000 members.…

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Key topicsDelivering Increased Revenue through Loyalty ProgramsA study by the Hotel Loyalty Report found that hotels with loyalty programs had an average occupancy rate of 75%, while those without programs had an average occupancy rate of 68%. This suggests that loyalty programs can help hotels fill more rooms and generate more revenue. How Artificial Intelligence and Big Data are Disrupting Airline and Hotel Loyalty ProgrammesAI and big data are transforming the way loyalty programs are managed and operated. For example, the use of AI-powered chatbots and virtual assistants is allowing companies to automate routine tasks, such as account management and rewards redemption, freeing up resources for more strategic initiatives. Additionally, the use of big data is allowing companies to track and analyze customer behavior in real-time, allowing them to make more informed decisions about their loyalty programs. (Source: Forbes, "How AI and Big Data are Revolutionizing Loyalty Programs") Disruptive Trends in Loyalty: Innovating to Drive Customer EngagementThe airline loyalty status is held by the most valuable global travelers, who represent 30-40% of airline revenue. Mark Ross-Smith and his company, Loyalty Data Co, have demonstrated their expertise in this area by delivering thousands of high-value travelers to Canada in 2021/2022 through their platform, Status Match.com, in conjunction with Destination Canada and Air Canada. View all topics →

About Mark Ross Smith

Award Winning Loyalty Data Thought Leader

25+ Major travel brands worked with100,000s Travellers helped by Loyalty Status Co2022 Loyalty Royalty 30 Under 40800,000+ members Australian social network co-founded & sold

Mark Ross-Smith is a global leader in the airline loyalty industry, with a passion for delivering value to both travellers and airlines. As the CEO and Co-Founder of Loyalty Data Co, Mark is shaking up the industry with his cutting-edge loyalty platform, StatusMatch.com. With over a decade of experience in the industry, Mark has a proven track record of success, having led the Malaysia Airlines Enrich Loyalty Program to consecutive years of financial growth. He was also the CEO of a leading high-tech start-up, where he harnessed the power of big data to drive incremental revenue for Telstra, Optus, and Vodafone.

Mark is a sought-after speaker and thought leader, known for his unique approach to loyalty innovation. He's been featured in major media outlets such as CNN, BBC, The Economist, and Financial Times, and has published numerous papers and articles on airline loyalty on his website, www.traveldatadaily.com. In 2022, Mark was also awarded Loyalty Magazine's prestigious "Loyalty Royalty" 30 Under 40 Award.

Mark's entrepreneurial journey has been nothing short of impressive. He co-founded and sold the largest Australian-owned social network, which had over 800,000 members and major global brands as customers. He's now focused on airline and loyalty data and has published over 50 thought-leadership articles on airline loyalty and big data monetization.

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About this episode

The first half of my career, I invested in social media and customer loyalty in the telecommunications industry.

With my co-founders, we developed, built, managed, and eventually sold the largest Australian owned social network. We achieved that over 7 years, 800,000 members. Major global brands as our customers. Millions in revenues. Profitable. Successful exit.

The next stage in my career is airline and loyalty data.

I headed up the Malaysia Airlines Enrich Loyalty Program, delivering record revenues to the airline and managing the program to the most successful point in the history of the airline.

I've published over 50 thought-leadership papers/articles on airline loyalty and big data monetization which are referenced in major media outlets including CNN, BBC, Sky, Skift, Executive Traveler, South China Morning Post, The Star and more. You can read my content at www.traveldatadaily.com

I am a speaker on airline loyalty, big data, airlines and social media, and have spoken at over a dozen events in the past year, delivering fresh, exciting, never-before-seen content to audiences around the world.

Mark's speaker profile: https://www.traveldatadaily.com/speaker

LinkedIn: https://www.linkedin.com/in/markrosssmith/

Website: https://www.traveldatadaily.com/

Guest: Mark Ross Smith