Mark Ross Smith Podcast Episodes
Transactional VS Emotional Customer Loyalty Featuring Mark Ross-Smith
Amazing Business Radio
May 2023
How did Mark Ross Smith revolutionize the airline industry's rewards programs with Status Match?
First Customers
May 2023
Mark Ross-Smith
Spark Plug
Apr 2023
2023 EP468 Mark Ross Smith - Innovation in the Travel Industry
Talking with the Experts
Apr 2023
Episode 129: The Future of Status Matching with Mark Ross-Smith
Geobreeze Travel
Apr 2023
32 - A Look at Loyalty Programs with Mark Ross-Smith
Flying Smarter: Air Travel Explained
Mar 2023
Status Match
Airplane Geeks Podcast
Mar 2023
Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331
Hospitality Property School
Feb 2023
What You Might Not Know About Airline Loyalty Programs
A SEAT at THE TABLE: Conversations with Today's Top Industry Leaders
Feb 2023
169 - Are airline loyalty businesses worth more than the airline itself with Mark Ross-Smith
Drop The Mic with Jason Hunt
Feb 2023
Interview with Mark Ross Smith
Travel Market Life
Dec 2022
The Future of Airline Loyalty Programs with Mark Ross-Smith
TRAVEL redefined
Dec 2022
164 - Mark Ross-Smith, CEO & Co-Founder, StatusMatch
Airlines Confidential Podcast
Nov 2022
Leveraging Airline Loyalty With Mark Ross-Smith, Status-Match
Business Class: The Global Tourism Leadership Conversation
Nov 2022
Connecting with People Through Loyalty
OUTdrive
Nov 2022
Can the Travel and Hospitality Industry Get Out of its Own Way?
WVU Marketing Communications Today
Nov 2022
Mark Ross-Smith: Loyalty Programs as a way of Wowing your Customers
Science of CX
Nov 2022
Mr. Mark Ross Smith at AVIAPRENEURS
Aviapreneurs
Nov 2022
Season #1, Episode #55: Building Loyalty In Micro-Moments With Your Customers With Mark Ross-Smith
REALLY Know Your Customer
Nov 2022
A successful exit, and then what? - Mark Ross-Smith, Status Match
The Founder Files
Nov 2022
Office Hours #423
Office Hours with David Meltzer
Nov 2022
Golden Loyalty Metrics -- Mark Ross-Smith // StatusMatch
MarTech Podcast // Marketing + Technology = Business Growth
Nov 2022
All About Points & Miles! Frequent Traveler programs unraveled with expert Mark Ross-Smith, CEO of Status Match. Plus, Egypt & Jordan, the best trip steals of the week, and more travel hacks and insider secrets.
No Tourists Allowed - An Insider's Guide to Travel
Sep 2022
Flying Beyond First Class with Mark Ross-Smith
Focus On Customer Experience
Sep 2022
The one with the burgers, the mojitos and the airline loyalty - Mark Ross-Smith E78
CX Passport
Aug 2022
#257: Airline Loyalty Programs - their Role, Positioning and Potential for Even Greater Profits
Let's Talk Loyalty
Aug 2022
WHAT DO AIRLINES REALLY NEED FOR RECOVERY?
BFM :: Raise Your Game
Jun 2022
XL28: MARK ROSS-SMITH - Loyalty: How Airlines and Banks Win and Lose Their Most Valuable Customers
XL Podcast by Graham Brown
Jun 2022
Latest episodes
Key topics
Delivering Increased Revenue through Loyalty Programs
A study by the Hotel Loyalty Report found that hotels with loyalty programs had an average occupancy rate of 75%, while those without programs had an average occupancy rate of 68%. This suggests that loyalty programs can help hotels fill more rooms and generate more revenue.
How Artificial Intelligence and Big Data are Disrupting Airline and Hotel Loyalty Programmes
AI and big data are transforming the way loyalty programs are managed and operated. For example, the use of AI-powered chatbots and virtual assistants is allowing companies to automate routine tasks, such as account management and rewards redemption, freeing up resources for more strategic initiatives. Additionally, the use of big data is allowing companies to track and analyze customer behavior in real-time, allowing them to make more informed decisions about their loyalty programs. (Source: Forbes, "How AI and Big Data are Revolutionizing Loyalty Programs")
Disruptive Trends in Loyalty: Innovating to Drive Customer Engagement
The airline loyalty status is held by the most valuable global travelers, who represent 30-40% of airline revenue. Mark Ross-Smith and his company, Loyalty Data Co, have demonstrated their expertise in this area by delivering thousands of high-value travelers to Canada in 2021/2022 through their platform, Status Match.com, in conjunction with Destination Canada and Air Canada.
View all topics →
Latest episodes
Key topics
Delivering Increased Revenue through Loyalty Programs
A study by the Hotel Loyalty Report found that hotels with loyalty programs had an average occupancy rate of 75%, while those without programs had an average occupancy rate of 68%. This suggests that loyalty programs can help hotels fill more rooms and generate more revenue.
How Artificial Intelligence and Big Data are Disrupting Airline and Hotel Loyalty Programmes
AI and big data are transforming the way loyalty programs are managed and operated. For example, the use of AI-powered chatbots and virtual assistants is allowing companies to automate routine tasks, such as account management and rewards redemption, freeing up resources for more strategic initiatives. Additionally, the use of big data is allowing companies to track and analyze customer behavior in real-time, allowing them to make more informed decisions about their loyalty programs. (Source: Forbes, "How AI and Big Data are Revolutionizing Loyalty Programs")
Disruptive Trends in Loyalty: Innovating to Drive Customer Engagement
The airline loyalty status is held by the most valuable global travelers, who represent 30-40% of airline revenue. Mark Ross-Smith and his company, Loyalty Data Co, have demonstrated their expertise in this area by delivering thousands of high-value travelers to Canada in 2021/2022 through their platform, Status Match.com, in conjunction with Destination Canada and Air Canada.
View all topics →