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Why Joy Deserves a Seat at the Boardroom Table | Human Energy Intelligence Webinar

Georgina Woodley · 23 September 2026

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Key topicsGoing Through the Motions — What Presenteeism Does to Decisions Before Anyone Stops Showing UpGeorgina Woodley spent more than 20 years running customer insight and market research for large Australian organisations, including 13 years as Managing Director for Australia and New Zealand at BVA BDRC, and she argues the most expensive people in a business are often the ones who never miss a day. Attendance, output and engagement scores all read normal while stress and cognitive load strip the capacity behind decisions, creativity and collaboration. She built the Joy-O-Meter, the first application of her Human Energy Intelligence framework, to measure that gap directly instead of inferring it from a yearly engagement survey. She names the patterns that produce it: meetings that decide nothing, work that stays invisible until it fails, and structures that reward presence over contribution. Listeners leave able to tell a team that is present from a team that is working, and knowing what to check before next quarter's numbers explain it for them.How Businesses Will Measure Human Energy at ScaleGeorgina Woodley spent more than 20 years building the measurement systems large Australian organisations run on, including 13 years as Managing Director for Australia and New Zealand at BVA BDRC, and she expects most of those instruments to look crude within a decade. Her argument is that the annual engagement survey samples a mood once a year while the human forces that actually move decisions, creativity and collaboration shift week to week, so the data lands already out of date. Through Human Energy Intelligence and its first application, the Joy-O-Meter, she is testing what a continuous read on human capacity looks like inside a business and what a board would do differently if it had one. She sets out which data organisations already hold, what still has to be built, and where the measurement breaks. Leaders hear what to start collecting now, before the market settles the standard for them.The Barometer in the Room — What Consciousness Techniques Register That a Survey MissesGeorgina Woodley runs two methods side by side inside the same client project: the orthodox market research she built a 20-year career on, and the practices she calls technologies of consciousness. She spent 13 years as Managing Director for Australia and New Zealand at BVA BDRC before putting the second set anywhere near a corporate brief, and she is direct about why the pairing holds: a questionnaire collects what people are willing to write down, while attention and state work surface what a team is actually carrying that week. She walks through how both run in one project, what gets asked, what gets recorded, and where the two data sets disagree. She also names the point where the softer method stops earning its place and the numbers have to take over. Listeners hear what it takes to put a method like this inside a live corporate project without losing the room.View all topics →

About Georgina Woodley

Insight Strategist | Human Energy Intelligence

20+ years Customer insight and organisational performance3-part ecosystem Custology Insights, Joy-O-Meter and TTIMBA AGSM at UNSW Business SchoolChief Insights Officer Custology Insights

Human Energy Intelligence/ Organisational/ Performance Leadership/ Customer Experience

Georgina Woodley is an insight strategist in the emerging field of Human Energy Intelligence—a business framework for understanding how the invisible human factors inside organisations influence performance, leadership, customer experience and business outcomes.

After more than two decades leading customer insight and market research for some of Australia's largest organisations, Georgina began questioning a fundamental assumption: what if organisations are measuring performance outcomes while remaining blind to the human forces creating them? That question became the foundation of her work.

Drawing on more than 20 years of experience in consulting, market research and customer psychology—including Deloitte Consulting, Managing Director ANZ for BVA BDRC, and now as Chief Insights Officer of Custology Insights—Georgina combines rigorous business research with a fresh perspective on organisational performance.

Her work explores how human state influences decision-making, creativity, collaboration and innovation, arguing that performance is not just driven by strategy—it is driven by the state of the people executing it.

This thinking led Georgina to develop Human Energy Intelligence, a business framework for understanding the invisible human drivers of organisational performance. Its first application, Joy-O-Meter, is a methodology designed to help organisations measure and better understand those invisible human dynamics.

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