Ready-to-book episode angles — each one field-tested on stages and in the studio. Pick a direction, or bring your own.
Most organisations assume customer feedback reflects the experience customers had today. But what if much of that feedback is actually shaped by emotional memories accumulated over months-or even year…
Book this angle →Businesses have never had more data. They measure financial performance, customer satisfaction, employee engagement and operational efficiency with increasing sophistication. But what if the most impo…
Book this angle →For too long, joy has been treated as a personal emotion or a wellbeing initiative rather than a strategic business signal. Georgina Woodley argues that joy isn't simply the outcome of a great workpla…
Book this angle →Many organisations treat employee experience and customer experience as separate disciplines, each with their own strategies, teams and metrics. Georgina argues they are simply two expressions of the …
Book this angle →When organisations talk about performance, they often focus on strategy, capability and execution. But what happens when the people responsible for delivering that strategy are operating with reduced …
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