Quarterly studies miss the moments that matter. Rajiv advocates for research that’s continuous, automated, and embedded – where AI handles data collection, routing, and analysis, so insights teams…
Rajiv shares his experience building two global platforms from Asia – and how cultural empathy, speed, and adaptability give emerging-market founders a unique edge. He talks about building for…
AI in CX is often seen as a way to speed up tasks. Rajiv reframes it as augmentation – helping humans grasp nuance at scale. He shares how machine learning and language models, when combined with…
Slow feedback costs loyalty. Rajiv explains why in today’s CX landscape, speed beats perfection – acting on “good enough” insight within hours keeps customers engaged and teams accountable. He shows…
Rajiv discusses how AI is enabling companies to listen at scale while preserving human nuance. Drawing on examples from clients like Mercedes, Allianz, and Indosat, he explains how real-time emotion…
8+ podcast & stage appearances. Remote or in studio, broadcast-grade audio.