Ready-to-book episode angles — each one field-tested on stages and in the studio. Pick a direction, or bring your own.
Quarterly studies miss the moments that matter. Rajiv advocates for **research that’s continuous, automated, and embedded** – where AI handles data collection, routing, and analysis, so insights teams…
Book this angle →Slow feedback costs loyalty. Rajiv explains why in today’s CX landscape, **speed beats perfection** – acting on “good enough” insight within hours keeps customers engaged and teams accountable. He sho…
Book this angle →Rajiv discusses how AI is enabling companies to **listen at scale while preserving human nuance**. Drawing on examples from clients like Mercedes, Allianz, and Indosat, he explains how real-time emoti…
Book this angle →Rajiv shares his experience building two global platforms from Asia – and how cultural empathy, speed, and adaptability give emerging-market founders a unique edge. He talks about **building for multi…
Book this angle →AI in CX is often seen as a way to speed up tasks. Rajiv reframes it as **augmentation** – helping humans grasp nuance at scale. He shares how machine learning and language models, when combined with …
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