Mark Ross Smith Videos
PhocusWire Pulse: Loyalty For The Long Haul - Mark Ross-Smith of Loyalty Data Co
2023 EP468 Mark Ross Smith - Innovation in the Travel Industry
Mark Ross-Smith - Loyalty: How Airlines and Banks Win and Lose Their Most Valuable Customers
Episode 129: The Future of Status Matching with Mark Ross-Smith
Episode 8 - Loyalty Leader Insights "What can airlines do with loyalty data?”
Mr. Mark Ross Smith in Episode 44th | AVIAPRENEURS
Flying Beyond First Class with Mark Ross-Smith
Airline Loyalty Program | Annex Cloud talks with Mark Ross Smith of Loyalty Data Co
Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331
Latest episodes
Key topics
Delivering Increased Revenue through Loyalty Programs
A study by the Hotel Loyalty Report found that hotels with loyalty programs had an average occupancy rate of 75%, while those without programs had an average occupancy rate of 68%. This suggests that loyalty programs can help hotels fill more rooms and generate more revenue.
How Artificial Intelligence and Big Data are Disrupting Airline and Hotel Loyalty Programmes
AI and big data are transforming the way loyalty programs are managed and operated. For example, the use of AI-powered chatbots and virtual assistants is allowing companies to automate routine tasks, such as account management and rewards redemption, freeing up resources for more strategic initiatives. Additionally, the use of big data is allowing companies to track and analyze customer behavior in real-time, allowing them to make more informed decisions about their loyalty programs. (Source: Forbes, "How AI and Big Data are Revolutionizing Loyalty Programs")
Disruptive Trends in Loyalty: Innovating to Drive Customer Engagement
The airline loyalty status is held by the most valuable global travelers, who represent 30-40% of airline revenue. Mark Ross-Smith and his company, Loyalty Data Co, have demonstrated their expertise in this area by delivering thousands of high-value travelers to Canada in 2021/2022 through their platform, Status Match.com, in conjunction with Destination Canada and Air Canada.
View all topics →
Latest episodes
Key topics
Delivering Increased Revenue through Loyalty Programs
A study by the Hotel Loyalty Report found that hotels with loyalty programs had an average occupancy rate of 75%, while those without programs had an average occupancy rate of 68%. This suggests that loyalty programs can help hotels fill more rooms and generate more revenue.
How Artificial Intelligence and Big Data are Disrupting Airline and Hotel Loyalty Programmes
AI and big data are transforming the way loyalty programs are managed and operated. For example, the use of AI-powered chatbots and virtual assistants is allowing companies to automate routine tasks, such as account management and rewards redemption, freeing up resources for more strategic initiatives. Additionally, the use of big data is allowing companies to track and analyze customer behavior in real-time, allowing them to make more informed decisions about their loyalty programs. (Source: Forbes, "How AI and Big Data are Revolutionizing Loyalty Programs")
Disruptive Trends in Loyalty: Innovating to Drive Customer Engagement
The airline loyalty status is held by the most valuable global travelers, who represent 30-40% of airline revenue. Mark Ross-Smith and his company, Loyalty Data Co, have demonstrated their expertise in this area by delivering thousands of high-value travelers to Canada in 2021/2022 through their platform, Status Match.com, in conjunction with Destination Canada and Air Canada.
View all topics →