Small Print — What Brands Should Ask an Amazon Agency Before Signing

Hiring an Amazon Agency: Why commission deals and guaranteed results are the wrong test, and what brands should ask instead

Chris Turton has worked inside about 235 Amazon accounts and his team handles £5.5m in Amazon sales every month, and he argues that no Amazon agency can work on commission or guarantee results. To a brand hiring help, a commission deal or a results guarantee sounds like the safe choice, because the agency only wins when the brand does. Chris has made the opposite case in public, and he explains why those promises do not hold up and what brands should ask an agency instead. Listeners leave knowing how to judge an Amazon agency on the questions that matter, before they commit to a contract.

About Chris Turton

Chris Turton, podcast guest

Amazon Marketplace Growth and Profitability Expert

13 years Amazon seller and vendor experience230+ Amazon seller accounts worked on£50m+ Annual Amazon revenue his agency managesGold Partner Amazon EU, agency he runs as MD

Chris Turton is known for helping brands understand what it really takes to grow profitably on Amazon as the marketplace becomes more competitive, more data-led, and less forgiving of guesswork. As Managing Director of Ecommerce Intelligence, an Amazon EU Gold Partner agency, he leads a team of account managers, analysts, and sponsored product specialists working across seller, vendor, FBA, catalogue, advertising, and marketplace growth challenges.

Chris brings 13 years of Amazon FBA, seller, and vendor experience, alongside 18 years in ecommerce. Across about 235 Amazon accounts, he has seen the same pattern repeatedly: brands often focus on visibility, rankings, or platform tools before they properly understand profitability, conversion, catalogue structure, and operational execution. His agency handles £5.5m in Amazon sales every month, with client portfolios exceeding £50m in annual Amazon revenue, giving him a practical view of what works beyond theory.

His perspective is especially relevant as Amazon growth becomes harder to separate from paid media, conversion testing, AI discovery, and marketplace expansion. Chris can explain why chasing Best Sellers Rank can distract brands from healthier numbers, why one person inside a business often cannot run an Amazon channel alone anymore, and why the choice between Seller Central and Vendor Central changes how a brand must operate.

He is also candid about the limits of tools and automation.

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