Banking on Digital Growth

342) The Real Challenge in AI for Financial Brands: It's People, Not Technology

Pia Wendelbo · October 17, 2023

Entrepreneur · Executive Coach · Leadershipin

About Pia Wendelbo

Pia Wendelbo, podcast guest

Innovation, Change and Digital Transformation Expert

20+ Years Senior transformation leadershipAge 19 Launched her first businessNordea Innovation Hub Built & led new venturesFounder Scandinavian Change Agents

Pia Wendelbo is a Change Agent and entrepreneur with over 20 years of experience in strategy, innovation, product development, process optimization, and organizational change as business head of Finland's largest bank Nordea.

She is passionate about helping companies and individuals navigate digital disruption with the aim of growing and transforming successfully. Pia believes that empathy is essential in supporting organizations through digital transformation and utilizes behavioral design and neuroscience to ensure that organizations are prepared to take on the necessary changes.

Pia is the founder of Scandinavian Change Agents, a consulting firm specializing in helping businesses navigate the ever-evolving technology landscape and achieve digital transformation. The firm emphasizes the importance of adapting to constant change and implementing strategy as an ongoing process. Pia's approach involves creating a safe space for learning and growth while transforming and believes that successful change happens when each employee transforms successfully.

Pia is also a mentor and coach, specializing in behavioral factors and neuroscience. She helps people who don't know how to best work with themselves and their team and offers career coaching to those looking to build their future. Pia's focus on curiosity and holistic thinking sets her apart from other consultants, and she is a go-to person for decision-makers and C-level managers looking to navigate change.

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About this episode

The primary obstacle to growth for financial brands in the AI era isn't technology but people. Despite many digital transformations not meeting expectations, the real challenge lies in the team's ability to adapt and use new technologies. However, focusing on human transformation alongside digital change can turn these challenges into growth opportunities.

In the latest episode,Pia Wendelbo, CEO of Scandinavian Change Agents with over 15 years of experience in leading change for major financial institutions in Europe, joins the show to discuss how to guide teams through this era of rapid AI-driven change.

Join us we discuss:

-Employee experience in digital transformation. (7:41)

-Team dynamics, failure, and trust-building in digital growth. (28:53)

-Change management and leadership in digital transformation. (35:22)

You can find this episode and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

Guest: Pia Wendelbo

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