The Enterprise Doctor Business Show

Customer service is the key to success

Toby Burns · January 6, 2025

Entrepreneurin

Interview with Toby Burns

Customer service is the key to success — Toby Burns

Podcast: The Enterprise Doctor Business Show

January 6, 2025

Today’s episode of The Enterprise Doctor Business Show features my guest Toby Burns. Toby describes himself as an Eventrepreneur but you might know him as the man who founded The Silent Disco Company and who now runs a number of brands in the entertainment sector. He…

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Key topicsFrom DJ to CEO: Scaling a Business & Navigating the Entrepreneurial JourneyToby's journey from a young DJ to the CEO of a thriving entertainment company offers a wealth of insights for aspiring entrepreneurs. He can share his experiences of scaling a business from humble beginnings, navigating challenges, and seizing opportunities for growth. Toby's story embodies the resilience and determination required to turn dreams into reality in the competitive world of entrepreneurship. Building a Brand with Purpose & The Power of Customer-CentricityToby's success in the events industry is rooted in his unwavering commitment to delivering exceptional customer experiences. He can discuss the importance of prioritizing customer satisfaction, building strong relationships, and fostering a culture of excellence within the organization. Toby's emphasis on human-centered service amidst technological advancements underscores the timeless value of personal connections in business success. Transforming Events with InnovationToby can delve into the genesis of the silent disco concept and how it has evolved to become a staple in the events industry. He can discuss the impact of introducing unique experiences like silent cinema and karaoke, highlighting the importance of innovation in keeping events fresh and engaging for diverse audiences. View all topics →

About Toby Burns

Founder & CEO of The Silent Disco Company Group

350,000+ Headsets hired each year4,000+ Events delivered each year1,000+ Five-star reviewsAge 15 Began as a children's entertainer

Introducing Toby Burns, a seasoned entrepreneur and Founder & CEO of The Silent Disco Company Group, renowned for innovative silent disco, cinema, and karaoke hire services across the UK and Europe. With an unwavering commitment to delivering exceptional experiences, Toby's passion lies in crafting engaging events that cater to diverse audiences and occasions, leveraging cutting-edge technology and state-of-the-art equipment.

Toby's journey into the events realm commenced at the age of 15 as a children's entertainer, leading on to his work as a DJ with the pleasure of performing at events for prestigious clients like Google and Virgin. Then, 11 years ago, his love of the entertainment industry pushed him to establish The Silent Disco Company. Today, his company orchestrates over 4,000 events annually, partnering with esteemed organizations such as Glastonbury Festival, Google, and BBC, to name a few.

As a podcast guest, Toby brings forth a wealth of experience and insights, offering invaluable perspectives on entrepreneurial journeys, innovation in business, and the power of embracing opportunities for growth. His narrative, peppered with anecdotes of overcoming challenges and seizing pivotal moments, resonates with audiences seeking inspiration and practical wisdom in their pursuit of success. Join Toby as he shares his story, inspiring listeners to dream big, embrace change, and carve their own paths.

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About this episode

Today’s episode of The Enterprise Doctor Business Show features my guestToby Burns.

Toby describes himself as an Eventrepreneur but you might know him as the man who founded The Silent Disco Company and who now runs a number of brands in the entertainment sector. He orchestrates over 4,000 events annually, partnering with organisations such as Google, BBC, and Glastonbury Festival.

We started by talking about The Silent Disco Company and his journey to make that happen, as well as the common themes that run through all of his businesses. What is the very simple key to his success? And what are the moats he’s built around the business?

You can connect with Toby at https://www.linkedin.com/in/toby-burns-ba3ab8151/ and his main website is at https://thesilentdiscocompany.co.uk/ and his YouTube channel is at https://www.youtube.com/channel/UCpMivNVCvofxwqiSnxGOU-Q .

If you want to connect with me, to talk about the mentoring and coaching I deliver to small businesses, or if you think you'd be a good guest on the show, please do let me know. You can do that via https://www.linkedin.com/in/enterprisedoctor/.

To contribute to (or just read) conversations about this episode, please join the podcast's Facebook group at https://www.facebook.com/groups/enterprisedoctorbusinessshow/ .

And my website is at https://enterprisedoctor.co.uk/.

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These words and the content of the podcast are © Enterprise Doctor 2025.

Guest: Toby Burns