Ollie Lingwood-Craddock Podcast Episodes
The World Class Leaders Show: The CEO leadership podcast for leaders who solve big problems and build better futures.
106: Driving Psychological Safety Through Technology with Ollie Lingwood-Craddock, CEO of Rungway
October 12, 2023
About this episode
Andrea interviews Ollie Craddock, CEO of employee listening platform Runway, on this episode of World Class Leader Show. Ollie shares his experience leading multiple companies and how he helped grow Mind Tools to 20 million users. He explains how Rungway captures real-time employee feedback to help leaders understand problems and resistance to change. The continuous feedback loop provides psychological safety for employees to contribute ideas and accelerate decision-making. Ollie and Andrea discuss how technology like Rungway can enable culture change but still requires leaders to also role model openness.
KEY TAKEAWAYS
Rungway gathers ongoing employee feedback so leaders can address issues quickly before they become crises. It provides visibility into problems leaders may not see from the top floor.
Leaders responding authentically to employee concerns builds psychological safety and fuels more participation. Vulnerable leadership creates a flywheel effect.
Technology like Rungway enables culture change but isn't the complete solution. Senior leaders must role model openness and transparency for it to work.
During major change, communicating the vision and involving employees in the journey is critical but challenging with remote/hybrid work.
