Navigating Disputes: How to Resolve Conflicts Efficiently and Effectively with Felicia Harris Hoss
Felicia Harris Hoss · March 9, 2026
Interview with Felicia Harris Hoss
Podcast: Thinking That Matters with Elizabeth Mahusay
March 9, 2026 · 37 min
What if resolving conflict faster isn’t about fighting harder but thinking differently? In this episode of Thinking That Matters, I sit down with Felicia Harris Hoss, a trial lawyer turned mediator and arbitrator who has spent more than two decades helping businesses navigate…
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About Felicia Harris Hoss
Distinguished Commercial Mediator and AAA Arbitrator, Advancing Early Dispute Resolution in Complex Business Matters
27+ years Commercial dispute-resolution experienceResolution 500 Co-drafted unanimously adopted ABA EDR policy#1 South Texas College of Law class rankFellow Chartered Institute of Arbitrators
With nearly three decades in commercial litigation, Felicia Harris Hoss knows first hand that: fewer than one percent of cases go to trial, yet companies spend enormous time and resources preparing for battles that likely will never happen. That insight is at the core of her work today as a mediator, arbitrator, and leading advocate for Early Dispute Resolution (EDR).
Felicia helps parties step back from reflexive litigation and make informed, strategic decisions earlier in the life of a dispute. EDR, which she helped elevate nationally by authoring the report supporting ABA Resolution 500—adopted unanimously in 2024—offers a structured path to clarity long before discovery costs and entrenched positions take over. Her work blends disciplined case analysis with practical dialogue, helping businesses and counsel evaluate and understand risk and opportunity without sacrificing leverage.
Her credibility is built on deep experience. Felicia is a Fellow of the Chartered Institute of Arbitrators and serves on the American Arbitration Association’s national rosters for both mediation and arbitration. She has been recognized by her peers among the Best Lawyers in America and Texas Super Lawyers for her excellence in ADR and commercial litigation. That background allows her to move fluidly between legal complexity, commercial realities, and the human dynamics that inevitably shape decision-making.
About this episode
What if resolving conflict faster isn’t about fighting harder but thinking differently?
In this episode of Thinking That Matters, I sit down withFelicia Harris Hoss, a trial lawyer turned mediator and arbitrator who has spent more than two decades helping businesses navigate complex disputes.
We talk about how she helps businesses and individuals resolve disputes efficiently, often avoiding years of litigation.
Felicia shares the mindset that helped her overcome rejection, the power of visualization in achieving goals, and communication strategies that turn emotional reactions into thoughtful responses. You’ll also learn the key differences between mediation and arbitration, and why seeking understanding before being understood can transform conflicts in business and life.
Topics covered:
• Felicia’s journey from rejected law school applicant to top of her class
• Why fewer than 1% of legal cases actually go to trial
• The key differences between mediation and arbitration
• How early dispute resolution can save time, money, and stress
• The role mindset and communication play in resolving conflict
• Why listening without judgment changes difficult conversations
🚀 Big news: The AAA is launching the EDR Mediation Panel, a specialty group of trained mediators. Felicia is part of the launch in May 2026! Stay tuned to see how EDR mediation is changing the game!
Resources Mentioned:
Website: https://harrishosspllc.com/
Email: Felicia@HarrisHossPLLC.com
LinkedIn: https://www.linkedin.com/in/felicia-harris-hoss-52712a11/
More about Felicia
Felicia Harris Hoss is a full-time independent commercial mediator and arbitrator, and former trial partner in regional and national law firms with offices in Houston, Texas. She is recognized by her peers for inclusion among The Best Lawyers® in America in mediation (2026) and commercial litigation (2021-2026) and as a Texas Super Lawyer® in Alternative Dispute Resolution (2024-2026). She a member of the National Academy of Distinguished Neutrals (NADN) and holds board positions in the ADR Sections for the State Bar of Texas, the Houston Bar Association and the American Bar Association.
For over 28 years, Felicia has helped parties avoid and resolve complex commercial and civil disputes in competitive industries including energy, healthcare, financial services, and construction.
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Guest: Felicia Harris Hoss
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