The Matt Feret Show

Redesigning Home Care: How Service, Trust, and Leadership Help Older Adults Thrive at Home

Amrit Dhaliwal · February 24, 2026

Entrepreneur · Leadership · Wellnessin

Interview with Amrit Dhaliwal

Redesigning Home Care: How Service, Trust, and Leadership Help Older Adults Thrive at Home — Amrit Dhaliwal

Podcast: The Matt Feret Show

February 24, 2026 · 56 min

What if home care were designed around service, trust, and human dignity—not just necessity? On The Matt Feret Show, Matt Feret speaks with Amrit Dhaliwal, CEO of Walfinch, about rethinking home care through the lens of hospitality, leadership, and intentional service design.…

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Redesigning Home Care: How Service, Trust, and Leadership Help Older Adults Thrive at Home

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Key topicsDriving Innovation in Social Care: The Power of a Modern Wellness ApproachAmrit can discuss his vision for reshaping the senior care industry with a focus on wellness and adaptability. Amrit highlights how Walfinch is addressing the evolving needs of older adults, catering to a tech-savvy and active generation, and leading the charge in modernizing a traditionally slow-moving sector. Scaling with Purpose: Lessons from Building WalfinchAmrit shares strategies for scaling a business while maintaining its core values. Drawing on his journey from franchisee to founder, Amrit discusses how he built Walfinch into a network of thriving entrepreneurs and how other business leaders can do the same. From Entrepreneurial Beginnings to Thought Leadership: Building a Legacy Through InnovationAmrit shares his entrepreneurial evolution, from transforming a deli into an award-winning restaurant to founding a franchise network. Amrit offers insights into identifying opportunities, pivoting industries, and using personal experiences to shape a larger mission. View all topics →

About Amrit Dhaliwal

Changing the Face of Franchising in the UK with Walfinch

30+ offices Walfinch network built£2.5M turnover Top franchisee within three yearsMost Influential CEO 2024 London home healthcare2019 Founded Walfinch home-care network

Amrit Dhaliwal is a dynamic entrepreneur and the CEO of Walfinch, one of the UK’s leading home care franchise networks. With a mission to revolutionize both franchising and social care, Amrit combines business expertise with purpose-driven leadership to empower franchisees and provide exceptional care for older adults.

Starting his entrepreneurial journey by transforming an Italian deli into an award-winning restaurant, Amrit learned the value of innovation in building successful businesses. Observing inefficiencies while operating as a franchisee, he founded Walfinch in 2019 to meet the growing demand for quality senior care through a scalable, adaptable, and community-focused model.

Under his leadership, Walfinch is on track to become a £20 million network. Multiple franchisees are projected to surpass £1 million in turnover within their first three years, demonstrating the success of Amrit’s franchise model. His vision emphasizes wellness for older adults, technological integration, and creating opportunities for franchisees from diverse backgrounds.

As a thought leader in franchising and social care, Amrit shares actionable insights on scaling purpose-driven businesses, navigating regulated industries, and aligning entrepreneurial success with meaningful community impact.

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About this episode

What if home care were designed around service, trust, and human dignity—not just necessity?

On The Matt Feret Show, Matt Feret speaks withAmrit Dhaliwal, CEO of Walfinch, about rethinking home care through the lens of hospitality, leadership, and intentional service design. While healthcare systems differ between the UK and the US, this conversation focuses on universal lessons families can apply anywhere.

They explore how high-quality home care supports older adults in staying at home longer, why communication and continuity matter, how technology can strengthen trust with families, and what leadership systems are required to scale care without losing personalization.

Whether you’re caring for aging parents, planning ahead, or evaluating home care options, this episode offers practical insight into how care can help people not just age—but thrive.

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Guest: Amrit Dhaliwal