The Slow Franchise — Seven Spa Locations in Nearly Two Decades, and Why the Pace Was the Point

Growth Pace in Franchise Development: what a seven-location spa brand gained by opening slowly over nearly two decades

Nuttha Goutier took nearly two decades to reach seven Canadian locations, in a category where growth is scored in units per year. A Certified Franchise Executive named one of the 10 Most Influential Wellness and Franchise Leaders of 2025, she treats that pace as a decision rather than a ceiling, and she is specific about what the waiting bought: staff trained before a site opened, franchisees who had already worked inside the brand, and no location leaning on the takings of another. She sets it against the standard advice, where seven locations in twenty years reads as a founder who failed to scale. Operators and franchise developers leave with a test for whether their next site is ready or only available.

About Nuttha Goutier

Nuttha Goutier, podcast guest

Founder and CEO of Sabai Thai Spa

20+ years Leading a Thai-inspired wellness brand7 Sabai Thai Spa locations openedAward-winning Sabai Thai Spa brandFounder Sabai Thai Spa

Growing up in a Thai village without running water or electricity, Nuttha Goutier saw healing as part of life, not a luxury. Days spent gathering herbs with local healers and learning from her grandmother taught her that wellness was about community, presence, and simple daily practices. When she moved to Canada, she was struck by how spas often felt sterile, rushed, and focused on transactions instead of connection. She dreamed of creating a space where guests felt welcomed like family, somewhere that could bring the sensory richness of Thai hospitality to a new place.

Nuttha opened Sabai Thai Spa to offer guests more than a service: from warm greetings to calming scents, every element was chosen to help people slow down and feel cared for. The immediate response from the community confirmed the need for a spa that offered genuine warmth. Over nearly two decades, she has expanded Sabai Thai Spa into a franchise recognized for its immersive Thai-inspired environments and consistently attentive service.

Through franchising, Nuttha aims to make wellness a regular part of life for more people, helping communities embrace massage and self-care as everyday practices rather than rare indulgences.

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EP#287 From a Village With No Power to Canada's Calm: Nuttha Goutier Founder Sabai Thai Spas
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