About Jessica Osborn
Human-Centered Leadership Advocate & Personal Growth Expert
10+ years Leading customer success, onboarding and adoptionMulti-million Customer portfolios steered to growth2024 speaker Customer Success Festival San FranciscoVice President Customer Success at GoCardless
Meet Jessica Osborn, an advocate for human-centric leadership, dedicated to nurturing high-performance teams while fostering individual growth. With a career spanning pivotal roles in global customer success management, Jess has honed her expertise in aligning business success with compassionate leadership.
As the Vice President of Customer Success at GoCardless, Jess orchestrates a team committed to revolutionizing customer experiences worldwide. Her achievements include steering multi-million dollar portfolios to unprecedented success, whilst cultivating a culture of excellence recognized for its impact on company retention and growth.
A sought-after speaker in the customer success circuit, Jess has graced stages globally, advocating for the symbiotic relationship between customer success and sustainable business growth.
As a podcast guest, Jess brings a unique blend of expertise in customer success, leadership development, and personal growth, offering listeners actionable insights to excel in their careers while staying true to themselves. With her deep understanding of personal development and growth, Jess empowers audiences to embrace change, cultivate resilience, and unlock their full potential.