Suggested questions

1You started with just an $800 Volvo and a carpet cleaning machine. Can you walk us through the early days of your journey and how you built 911 Restoration from the ground up?

2You talk a lot about the importance of customer experience. What are some of the key things you’ve implemented in your business to ensure that your clients receive exceptional service?

3Your “Get Out of the Truck” initiative encourages small business owners to step back from the day-to-day. Why do you think it’s so hard for owners to make that shift, and what advice do you have for them?

4You’ve spoken about how your personal spiritual journey has influenced the way you run your business. Can you share how spirituality plays a role in your leadership style and company culture?

5Franchising is a unique business model. What advice would you give to someone considering purchasing a franchise, and what should they look for in a franchise system?

6You’ve mentored many small business owners. What are some common mistakes you see them making, and how can they overcome those challenges?

7911 Restoration is known for its “Fresh Start” philosophy. Can you tell us what that means and how it impacts both your employees and customers?

8Many business owners struggle with scaling their operations. What key strategies did you use to successfully expand 911 Restoration into a national brand?

9You have a passion for blending business with personal growth. How do you integrate mindfulness and self-awareness into the workplace, and what impact has that had on your teams?

10Looking back on your entrepreneurial journey, what is the one lesson or piece of advice you wish you had known from the start?