Interview questions Georgina is ready to dig into. Copy them, tweak them, or bring your own.
1Can you describe the moment that made you link stress and energy to customer experience and pivot your research focus?
2What is the Joy-O-Meter and how does it differ from traditional employee engagement surveys?
3How do you operationalise "joy" as a measurable metric inside organisations and on the customer-facing side?
4What evidence have you seen that improving internal energy actually moves customer experience metrics or productivity?
5How do your market research methods integrate with what you call technologies of consciousness in practical projects?
6What common organisational patterns or structures typically suppress joy and create presenteeism you can identify quickly?
7For a senior leader who wants to pilot the Joy-O-Meter, what are the first three steps you recommend?
8How do you address scepticism from HR or CX leaders who see "joy" as a fluffy concept?
9What outcomes or KPIs would you use to build a persuasive case study from a first pilot?
10Where do you see this field going next and how should brands prepare to measure human energy at scale?