This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’

Heather Hansen · July 20, 2023

TEDX Speaker · Author · Leadership · Executive Coach · Life Coachin

Interview with Heather Hansen

Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’

Podcast: This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

July 20, 2023

Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve…

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Key topicsCommunication and diversityWith the increasing focus on diversity and inclusion in the workplace, effective communication has become more important than ever. Heather Hansen can speak to the challenges and opportunities of communicating across differences, and how to create a culture of belonging through communication. Cross-cultural communicationAccording to a recent survey, 70% of global executives believe that cross-cultural communication is critical to their organization's success. Heather Hansen can provide insights on how to navigate cultural differences and build effective communication strategies that bridge divides. Leadership communicationIn her book "Unmuted," Heather Hansen emphasizes the importance of leadership communication in creating inclusive and productive teams. She provides practical strategies for leaders to communicate with clarity, empathy, and authenticity, inspiring action and driving results. View all topics →

About Heather Hansen

TEDx Speaker and Author

200K+ TEDx talk viewsAmazon Bestselling and award-winning authorNASA External communication consultantAuthor Unmuted

With TEDX speaker and author Heather Hansen's expertise and guidance, you'll learn how to navigate the complexities of cross-cultural communication, overcome bias, and foster inclusive communication cultures that inspire action and drive results. Whether you're a seasoned executive or a rising star in your field, Unmuted will help you to unlock your full potential and become a more effective, confident, and inspiring communicator.

Heather's passion for communication and diversity is evident in everything she does, from her engaging TEDx talk to her popular books and training programs. Her unique approach to teaching and coaching has helped countless individuals and organizations to transform their communication cultures and achieve their goals.

If you're looking to improve your communication skills, build more inclusive teams, and become a more effective leader, Heather Hansen is the expert you need. With her guidance, you'll learn how to speak up, show up, and inspire action in a changing world. Don't miss the opportunity to learn from one of the most dynamic and inspiring speakers in the field of communication.

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About this episode

Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time withHeather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language.

As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me.

So let me tell you about Heather.

Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what under pins it but also the affect this has on a day to day basis. It’s exclusionary and exclusive.

Link: https://globalspeechacademy.com/about/heather-hansen/

LinkedIn: https://www.linkedin.com/in/hansenheather

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