Conflict Managed

Ep 111, Creating Excellent Teams

Jessica Osborn · June 18, 2024

Leadership · Life Coach · Executive Coach · Entrepreneurin

Interview with Jessica Osborn

Ep 111, Creating Excellent Teams — Jessica Osborn

Podcast: Conflict Managed

June 18, 2024

This week on Conflict Managed we are joined by Jessica Osborn, Vice President of Customer Success at GoCardless. Jessica is a passionate advocate for human-centric leadership, focusing on nurturing high-performance teams while fostering individual growth. Join us as we discuss:…

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Key topicsCrafting Your Path to Personal and Professional FulfillmentJess invites listeners on a journey of self-discovery and personal growth, challenging the notion that professional success comes at the expense of personal fulfillment. By sharing her insights on overcoming self-doubt, practicing self-compassion, and embracing vulnerability, she inspires individuals to prioritize their well-being, unlock their full potential, and lead fulfilling lives both inside and outside the workplace. Thriving Amidst Change & Navigating Career Transitions with ResilienceJoin Jess on a captivating exploration of career transitions, drawing from her own experience of relocating to Europe and ascending in the tech sector. Discover the power of resilience in embracing change, adapting to new environments, and thriving professionally. Jess offers actionable strategies and invaluable insights to empower listeners on their own journey of growth and transformation. Compassionate Leadership as a Facilitator for Business GrowthJess explores the intersection of compassionate leadership and business success, emphasizing the pivotal role of empathy in building high-performance teams. Through real-life anecdotes and actionable strategies, she empowers leaders to cultivate a culture of trust, collaboration, and employee well-being, driving sustainable growth and innovation. View all topics →

About Jessica Osborn

Human-Centered Leadership Advocate & Personal Growth Expert

10+ years Leading customer success, onboarding and adoptionMulti-million Customer portfolios steered to growth2024 speaker Customer Success Festival San FranciscoVice President Customer Success at GoCardless

Meet Jessica Osborn, an advocate for human-centric leadership, dedicated to nurturing high-performance teams while fostering individual growth. With a career spanning pivotal roles in global customer success management, Jess has honed her expertise in aligning business success with compassionate leadership.

As the Vice President of Customer Success at GoCardless, Jess orchestrates a team committed to revolutionizing customer experiences worldwide. Her achievements include steering multi-million dollar portfolios to unprecedented success, whilst cultivating a culture of excellence recognized for its impact on company retention and growth.

A sought-after speaker in the customer success circuit, Jess has graced stages globally, advocating for the symbiotic relationship between customer success and sustainable business growth.

As a podcast guest, Jess brings a unique blend of expertise in customer success, leadership development, and personal growth, offering listeners actionable insights to excel in their careers while staying true to themselves. With her deep understanding of personal development and growth, Jess empowers audiences to embrace change, cultivate resilience, and unlock their full potential.

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About this episode

This week on Conflict Managed we are joined byJessica Osborn, Vice President of Customer Success at GoCardless. Jessica is a passionate advocate for human-centric leadership, focusing on nurturing high-performance teams while fostering individual growth.

Join us as we discuss:

✌Overcoming perfectionism

🏁The relationship between culture and behavior

🎭Putting ego in the right place

🤝Establishing trust

🧭Vulnerable & authentic leadership

Jessica Osborn is an advocate for human-centric leadership, dedicated to nurturing high-performance teams while fostering individual growth. With a career spanning pivotal roles in global customer success management, Jess has honed her expertise in aligning business success with compassionate leadership.

As the Vice President of Customer Success at GoCardless, Jess orchestrates a team committed to revolutionizing customer experiences worldwide. Her achievements include steering multi-million dollar portfolios to unprecedented success, whilst cultivating a culture of excellence recognized for its impact on company retention and growth. A sought-after speaker in the customer success circuit, Jess has graced stages globally, advocating for the symbiotic relationship between customer success and sustainable business growth.

Guest: Jessica Osborn

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